TERMS & CONDITIONS

GENERAL

Class credits cannot be transferred to another person.
If a student wishes to use their credit for a lower-priced class type, the price difference will not be refunded.
No refund will be given if an in-person class needs to be temporarily moved online due to exceptional circumstances outside of Coucou’s control, such as pandemics or natural disasters.
We reserve the right to refuse service to anyone who is disruptive or causes any kind of safety concern to our students or staff.
Credits are valid for six months from the date of purchase.
Promotional discounts cannot be combined with or added to class credits. Each discount is applicable to one full-priced class registration only. Other restrictions may apply.
If a student forgets to use a promo code at checkout, we will not be able to apply the discount retroactively.
The French Pool reserves the right to amend its fees and policies at any time.

Private lesson packages are valid for 6 months from the date of purchase. Under no circumstances can a private lesson package be refunded, in part or in full.
For private lessons, The French Pool (mathieu@thefrenchpool.com) must be notified of any schedule change or class cancellation at least 48 hours in advance. Failure to do so will result in the class being deducted from your package. To make up for a missed class, you can pay a €50 rescheduling fee. We cannot accept booking or rescheduling requests less than 48 hours in advance on weekdays or after Friday at 6pm (UTC+2, Paris time) for Monday classes.

Class transfer or cancellation/refund requests must be made at least 10 days prior to the class start date. After this date, refunds cannot be given under any circumstances. A prorated credit will be calculated and issued based on the number of lessons that have passed at the time of the credit request, less a €50 administrative fee. This credit will be valid for three months from your original course start date. If you continue attending your class after requesting a credit and then confirm your withdrawal, your credit will be recalculated.
In the event of low enrollment in a group class (fewer than 3 people in a 7-person class), we reserve the right to cancel the class, postpone it to a later start date, combine two groups, or shorten the class duration as we see fit. In such cases, students can transfer their credit to another class or receive a refund if the new dates do not fit their schedule.
Group classes are reserved for students aged 21 and older.
Archived recordings and access to Google Classroom expire thirty days after your class has ended. The French Pool invites you to download the content before this deadline.
Workshop registrations can be refunded up to 10 days before the event; after that, workshop registrations are non-refundable and cannot be transferred to a later event, but you are welcome to let another person use your spot.